Last updated: September 2026

Welcome to Green Juan.

These Terms & Conditions govern your use of our website and your purchase of products from Green Juan. By using this website or placing an order, you agree to these terms.

1. About Green Juan

Green Juan offers personal care products through this website.

We may update our products, pricing, website content, policies, and services from time to time.

2. Use of This Website

You agree to use this website only for lawful purposes.

You must not:

• Use the website in a way that may damage or disrupt its operation
• Attempt to gain unauthorized access to the website or related systems
• Use false or misleading information when placing an order
• Copy, reproduce, or misuse website content without permission

3. Product Information

We aim to provide accurate product descriptions, photos, prices, and other information.

However, slight differences in color, appearance, packaging, or product presentation may occur due to photography, screen settings, packaging updates, or other factors.

Green Juan reserves the right to correct errors or update product information at any time.

4. Orders

When you place an order, you are responsible for providing complete and accurate information, including:

• Name
• Contact details
• Shipping address
• Billing information
• Order details

An order is considered accepted once it has been confirmed and processed by Green Juan.

We reserve the right to cancel or refuse an order in cases such as:

• Incorrect pricing
• Product unavailability
• Suspected fraud
• Incomplete customer information
• Payment issues
• Delivery limitations

If payment has already been made for a cancelled order, the appropriate refund will be processed.

5. Prices and Payment

Prices shown on the website are in Philippine Peso unless otherwise stated.

We accept major credit and debit cards, along with other payment options available through our secure checkout.

Payment processing may be handled by third-party payment providers.

Green Juan does not directly store complete card details when payment information is processed by an external payment gateway.

6. Cash on Delivery

Cash on Delivery may be available in select locations.

Availability may depend on the customer’s location, courier coverage, order value, or other delivery conditions.

Green Juan may limit or disable Cash on Delivery when necessary.

7. Shipping and Delivery

Shipping fees are calculated based on the delivery address, order details, and courier rates.

Estimated delivery times are provided as a guide only.

Actual delivery times may be affected by:

• Location
• Courier operations
• Holidays
• Weather conditions
• High order volume
• Incorrect shipping information
• Other circumstances outside Green Juan’s control

Green Juan is not responsible for delays caused solely by the courier after an order has been properly handed over for delivery, but we will assist customers when reasonable.

8. Order Tracking

Tracking information may be provided once your order has been shipped.

Customers are responsible for monitoring their delivery and ensuring that someone is available to receive the order when required.

9. Incorrect Shipping Information

Please review your shipping information carefully before completing your order.

If you notice an error, contact us as soon as possible.

We will try to update the information if the order has not yet been processed or shipped. Once an order has been handed over to the courier, changes may no longer be possible.

Additional shipping costs caused by incorrect information may be charged to the customer when applicable.

10. Returns, Exchanges, and Refunds

Returns, exchanges, or refunds may be available for eligible orders, including items that arrive damaged, defective, or incorrect.

Customers should contact Green Juan within the applicable reporting period and provide the necessary order details and supporting photos when required.

Requests are reviewed on a case-by-case basis.

For full details, please refer to our Return & Refund Policy.

11. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once reviewed and approved, Green Juan may arrange a replacement, refund, or other appropriate resolution.

12. Product Use

Customers are responsible for reading and following the product directions, storage instructions, and other information provided on the product page or packaging.

Discontinue use if you experience irritation or an unexpected reaction.

If you have specific health concerns, allergies, or sensitivities, consider reviewing the product ingredients and seeking appropriate professional advice before use.

13. Intellectual Property

All website content, including:

• Green Juan branding
• Logos
• Product names
• Product descriptions
• Website text
• Graphics
• Images
• Design elements

is owned by or licensed to Green Juan unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use this content without prior written permission.

14. Third-Party Services

Our website may use or link to third-party services such as:

• Payment providers
• Courier services
• Email marketing platforms
• Hosting providers
• Ecommerce tools

Green Juan is not responsible for the independent policies, practices, availability, or operation of these third-party services.

15. Website Availability

We aim to keep the website available and functioning properly, but we cannot guarantee uninterrupted access.

The website may occasionally be unavailable due to maintenance, updates, technical issues, or circumstances outside our control.

16. Limitation of Liability

To the extent allowed by applicable law, Green Juan will not be liable for indirect or consequential losses arising from the use of this website or products.

Nothing in these Terms & Conditions is intended to remove or limit rights that customers are entitled to under applicable Philippine consumer protection laws.

17. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

18. Changes to These Terms

Green Juan may update these Terms & Conditions from time to time.

Any changes will be posted on this page with the updated effective date.

Continued use of the website after changes are posted means you accept the revised terms.

19. Governing Law

These Terms & Conditions are governed by the applicable laws of the Republic of the Philippines.

20. Contact Us

If you have questions about these Terms & Conditions, your order, or our policies, please contact us through our Contact page or official Green Juan communication channels.