Last updated: September 2026

Green Juan respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or purchase from our website.

Information We Collect

We may collect personal information when you place an order, create an account, subscribe to our updates, contact us, or otherwise interact with our website.

This may include:

• Full name
• Email address
• Mobile number
• Billing address
• Shipping address
• Order details
• Payment-related information
• Account information, if applicable
• Messages or inquiries you send to us
• Website usage information such as browser type, device information, IP address, and pages visited

Payment information may be processed through third-party payment providers. Green Juan does not directly store complete card details when these are handled by our payment gateway.

How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders
• Arrange shipping and delivery
• Process payments
• Send order confirmations and updates
• Provide customer support
• Respond to inquiries
• Manage returns, exchanges, or refunds
• Improve our website, products, and services
• Prevent fraud or unauthorized transactions
• Comply with legal and regulatory requirements
• Send marketing emails or promotions when you have agreed to receive them

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in our emails.

Payment Processing

Payments made through our website may be processed by third-party payment providers such as Xendit or other payment services made available during checkout.

These providers may collect and process your payment information according to their own privacy policies and security practices.

Shipping and Delivery

We may share necessary personal information with courier and logistics providers to fulfill and deliver your order.

This may include your:

• Name
• Shipping address
• Contact number
• Order or delivery details

Only information necessary to complete the delivery will be shared.

Cookies and Website Data

Our website may use cookies and similar technologies to help the website function properly, remember your preferences, understand how visitors use the site, and improve your browsing experience.

Cookies may also be used by third-party services connected to our website, such as payment providers, analytics tools, or ecommerce plugins.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

Email Marketing

If you subscribe to Green Juan updates, we may use your email address to send information about new products, promotions, offers, and brand updates.

We may use third-party email marketing services, such as Brevo, to manage subscriptions and send emails.

You can unsubscribe at any time.

How We Share Your Information

We do not sell or rent your personal information.

We may share information only when necessary with trusted service providers involved in operating our business, including:

• Payment processors
• Courier and logistics providers
• Website hosting providers
• Email marketing platforms
• Website and ecommerce service providers
• Professional advisers or authorities when legally required

These providers may process information only as necessary to provide their services.

How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration.

Our website may use security measures such as SSL encryption and secure third-party payment processing.

However, no online system can guarantee complete security.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

• Fulfill orders
• Provide customer service
• Maintain business and accounting records
• Resolve disputes
• Comply with legal requirements

Information that is no longer required may be securely deleted or anonymized when appropriate.

Your Privacy Rights

Subject to applicable Philippine data privacy laws, you may have the right to:

• Ask what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion or blocking of certain information when appropriate
• Object to certain types of data processing
• Withdraw consent where processing is based on consent

To make a privacy-related request, please contact us using the information provided below.

Third-Party Websites

Our website may contain links to third-party websites or services.

Green Juan is not responsible for the privacy practices, security, or content of external websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

If you believe a child has provided personal information to us without proper consent, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or legal requirements.

Any updates will be posted on this page together with the revised date.

Contact Us

If you have questions about this Privacy Policy or how Green Juan handles your personal information, please contact us through our Contact page or official Green Juan communication channels.