Frequently Asked Questions
Our products have no known allergens.
Each bar is designed for a specific part of your routine. Follow the directions on the product page or packaging for the best way to use each bar.
We accept major credit and debit cards, along with other payment options available through our secure checkout.
No, there is no minimum order amount.
Yes, Cash on Delivery is available in select areas.
Yes, we deliver nationwide through our courier partners.
Shipping fees are calculated at checkout based on your delivery address and the courier’s current rates.
Delivery times depend on your location, courier, and order processing time. Estimated delivery details will be provided during checkout or after your order has been processed.
Once your order has been shipped, tracking details will be provided so you can monitor its delivery status.
Returns or exchanges may be accepted for eligible items that are damaged, defective, or incorrect. Please contact us as soon as possible after receiving your order so we can review your request.
Please contact us within 48 hours of delivery with photos of the damaged item and your order number, and we will arrange the appropriate replacement or refund.
You can reach us through the Contact page or through our official Green Juan channels. We’ll be happy to help with questions about your order or our products.